Terms of Service

1. Who We Are & What We Do

Growthzilla is a UAE-based growth marketing agency. Our core offer is a done-for-you marketing service that may include some or all of the following, depending on the scope agreed in writing with you:

• Strategy & Positioning: Offer design, ICP definition, funnel design, messaging, and go-to-market planning.
• Paid Media: Setup and management of Meta, Google, TikTok and other paid channels.
• Creative & Content: Ad creative, landing pages, short-form video, email, and organic content.
• Lead Generation & Nurture: Funnel builds, lead capture, follow-up sequences, and CRM setup.
• Reporting & Consulting: Analytics, dashboards, weekly or monthly reviews, and advisory calls.
• Software Add-on: Optional access to GrowthzillaOS®, our in-house marketing operating system, is offered as an add-on to certain engagements and is subject to its own platform terms provided at sign-up. Access to GrowthzillaOS® is not the primary Service and is not required to work with us.

The exact scope, deliverables, timeline, and fees for any paid engagement are set out in a separate written proposal, statement of work, or order form ("SOW") that references these Terms.

2. Eligibility

• You must be at least 18 years old and legally able to enter into a contract.
• Our Services are intended for businesses and professionals, primarily UAE-based service companies.
• You must provide accurate information when booking a call, submitting a form, or signing an SOW.
• We may decline to work with any prospective client at our discretion.

3. Free Consultations & Discovery

• Any free discovery, strategy call, or discovery call is offered for informational purposes only and does not create a client relationship or obligation to engage us.
• Recommendations shared on a free call are opinions based on limited information and are not guarantees of results.
• We may record calls for quality and training. If you do not want a call recorded, tell us at the start of the call.

4. Engagements, Fees & Payment

4.1 Scope

Each paid engagement is governed by an SOW that describes deliverables, timelines, fees, ad-spend responsibilities, and any performance expectations. If anything in an SOW conflicts with these Terms, the SOW controls for that engagement.

4.2 Fees

• Service fees, retainers, and any add-on charges are stated in the SOW.
• Unless stated otherwise, fees are exclusive of VAT and other taxes, which are your responsibility where applicable.
• Media spend (Meta, Google, TikTok, etc.) is separate from our service fees and is paid directly by you to the platform on your own payment method, unless the SOW says otherwise.

4.3 Payment Terms

• Retainers are billed in advance for each month or cycle. Setup or onboarding fees are billed at kickoff.
• Payments are processed via bank transfer, card, or another method specified in the SOW. Card processing is handled by third-party providers such as Stripe.
• Invoices are due on receipt unless otherwise agreed in writing.
• Late payments may result in pausing work, retaining deliverables, and, after 14 days past due, terminating the engagement.

4.4 Cancellations & Refunds

• Unless the SOW says otherwise, either party may cancel a month-to-month engagement with 30 days' written notice. Work already performed and fees for the notice period remain payable.
• Setup fees, onboarding fees, and work already delivered are non-refundable.
• Media spend already committed to ad platforms is non-refundable by us.
• Any performance or satisfaction guarantee only applies if it is explicitly written into your SOW and its conditions are met.

5. Your Responsibilities as a Client

Marketing results depend heavily on cooperation. You agree to:

• Provide timely access to your ad accounts, analytics, CRM, website, brand assets, and any other tools required to deliver the Services.
• Respond to requests for information, approvals, and feedback within reasonable timeframes agreed in the SOW.
• Handle inbound leads and inquiries with reasonable speed and professionalism.
• Comply with all applicable laws when using leads, contacts, and content we help generate (including advertising, data protection, consumer, and anti-spam laws).
• Ensure any materials you provide to us (logos, images, testimonials, offers, claims) are accurate, lawful, and cleared for use.

We are not responsible for results impacted by delays, missing access, unresponsive sales teams, unfulfilled offers, or non-compliant business practices on your side.

6. Acceptable Use of Website & Services

You agree not to use our website or Services to:

• Promote illegal products or services, scams, or misleading offers.
• Run campaigns targeting minors or protected groups in ways that violate law or platform policies.
• Publish or distribute content that is defamatory, discriminatory, obscene, or infringes third-party rights.
• Send unsolicited commercial messages ("spam") in violation of applicable email, SMS, or messaging laws.
• Attempt to disrupt, scrape, reverse-engineer, or gain unauthorized access to any part of our website, dashboards, or systems.

We reserve the right to refuse or terminate any engagement if we reasonably believe it violates these Terms or exposes us to legal or reputational risk.

7. No Guarantee of Results

Marketing outcomes depend on many factors outside our control, including your offer, pricing, sales process, market conditions, competition, seasonality, platform algorithms, and how quickly you act on leads. We do not guarantee:

• Specific numbers of leads, bookings, sales, revenue, ROAS, or ROI.
• Specific rankings, impressions, click-through rates, or conversion rates.
• Continued availability or pricing of any third-party advertising or tech platform.

Any case studies, benchmarks, or examples shown on our website are past results for specific clients and are not a promise of your results.

8. Intellectual Property

8.1 Our IP

Our website, brand assets, "Growthzilla" and "GrowthzillaOS" marks, methodologies, templates, frameworks, playbooks, dashboards, and internal tools are owned by Saleselite Consulting Group FZCO and protected by applicable IP laws. Nothing in these Terms transfers ownership of our underlying IP to you.

8.2 Your Assets

You retain ownership of your brand assets, content, and data you provide to us. You grant us a limited license to use them solely to deliver the Services.

8.3 Deliverables

Upon full payment for a given deliverable (such as ads, creative, landing pages, or copy) produced specifically for you under an SOW, you receive a non-exclusive, perpetual right to use that deliverable for your business, unless the SOW states otherwise. We retain the right to reuse general know-how, methods, and non-client-specific components in our other work.

8.4 Portfolio & Case Studies

Unless you object in writing, we may reference your company name and logo and describe the work we did for you in our portfolio, case studies, and marketing materials.

9. Third-Party Platforms

• Delivery of Services often relies on third-party platforms (e.g., Meta, Google, TikTok, LinkedIn, WhatsApp, email/SMS providers, analytics tools, CRMs).
• Your use of these platforms is subject to their own terms and privacy policies. You are responsible for maintaining active accounts and complying with each platform's policies.
• We are not liable for platform outages, account suspensions, algorithm changes, or policy changes that affect your campaigns.

10. Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with the Services (including strategies, offers, financials, and client lists), and use it only to perform its obligations. This obligation continues after termination for as long as the information remains confidential in nature.

11. Data Protection

Any personal data we process on your behalf (for example, leads captured through your funnels) is handled in accordance with our Privacy Policy and applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You are the controller of your customer and lead data; we act as a processor when handling it on your behalf.

12. GrowthzillaOS® Add-on

Where an engagement includes access to GrowthzillaOS® or any other software tool provided by us:

• Access is granted as a non-exclusive, non-transferable license during the engagement.
• Software access is provided "as is" and is a support tool, not the core deliverable of the Services.
• Additional software-specific terms may be presented at sign-up; those terms apply to the software and are incorporated into your engagement by reference.
• When the engagement ends, software access may be revoked, and you may export your data on request within a reasonable period.

13. Disclaimers

THE SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or achieve any particular business outcome.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SALESELITE CONSULTING GROUP FZCO, ITS OFFICERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOST BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE FEES YOU ACTUALLY PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT. WE ARE NOT LIABLE FOR MEDIA SPEND PAID TO THIRD-PARTY ADVERTISING PLATFORMS.

15. Indemnification

You agree to indemnify and hold harmless Saleselite Consulting Group FZCO and its personnel from any claim, damage, or expense (including reasonable legal fees) arising from: (a) your products, offers, or business practices; (b) claims, testimonials, prices, or guarantees you ask us to publish; (c) your use of leads or contact data; or (d) your violation of these Terms or any law.

16. Termination

• By You: You may end an engagement per the notice provisions in your SOW (or Section 4.4 if none).
• By Us: We may pause or terminate work if you materially breach these Terms or your SOW, fail to pay, or engage in unlawful or unethical activity.
• Effect: On termination, unpaid fees for work performed become immediately due. We will provide reasonable handoff of assets you own on request.
• Survival: Sections on IP, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.

17. Governing Law & Disputes

• These Terms are governed by the laws of the United Arab Emirates.
• The parties will first try to resolve any dispute in good faith for 30 days.
• If unresolved, disputes shall be finally settled by the courts of Dubai, UAE, unless the SOW specifies arbitration in Dubai under DIAC rules.
• You waive any right to bring class actions against us.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date, and where an active engagement exists, notified to you by email. Continued use of the website or Services after changes take effect means you accept the updated Terms.

19. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any signed SOW, form the entire agreement between us regarding the Services.
• Independent Contractors: We act as an independent contractor. Nothing creates a partnership, joint venture, or employment relationship.
• Severability: If any provision is unenforceable, the remaining provisions stay in force.
• Waiver: Failure to enforce any right is not a waiver of that right.
• Assignment: You may not assign these Terms without our written consent. We may assign to an affiliate or successor.
• Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
• Notices: Legal notices to us should be sent to legal@growthzilla.ae.

20. Contact Us

For any question about these Terms or a current engagement:

• Company: Saleselite Consulting Group FZCO (Growthzilla®)
• Legal: legal@growthzilla.ae
• Support: support@growthzilla.ae
• Website: growthzilla.ae